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Send Us a Message
Have a question about our desserts, want to arrange a special order, or need help with an existing order? Drop us a message and we will get back to you as soon as possible.
Find Us in Frankfurt
Zeil City Centre
Frankfurt am Main, Germany
Mon – Fri: 10:00 – 21:00
Sat: 10:00 – 22:00
Sun: 11:00 – 20:00
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Frequently Asked Questions
Find quick answers to common questions about orders, visits, and more.
Can I place a custom order for a special occasion?
Absolutely! We offer custom dessert arrangements for birthdays, weddings, corporate events, and other celebrations. Please contact us at least 48 hours in advance so we can prepare something truly special for you.
Do you offer delivery or shipping?
Yes! We ship a selection of our handcrafted chocolates, pralines, and signature creations through our online shop. All items are carefully packaged to ensure freshness. For local delivery in Frankfurt, please contact us directly to arrange.
How can I track my online order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to follow your package from our shop to your doorstep.
Do you cater for allergies or dietary requirements?
We take dietary needs seriously. While our products are made with 100% natural ingredients, some items may contain nuts, dairy, or gluten. Please let us know about any allergies when placing your order and our team will guide you to the right options.
Can I visit without a reservation?
Of course! Walk-ins are always welcome. We are located right in Frankfurt's Zeil city centre, so feel free to stop by whenever you are in the area. During peak hours and weekends, it may be busier, but we always do our best to serve you promptly.
How quickly will you respond to my message?
We aim to respond to all enquiries within 24 hours during business days. For urgent matters, we recommend calling us directly at +49 69 1234 5678.